UPPAbaby in cooperation with Health Canada, has announced a voluntary recall on former RumbleSeat adapters manufactured between September 2014 and November 2016. UPPAbaby has received reports about RumbleSeat adapters detaching from strollers that were sold prior to 2017.
As per UPPAbaby’s website:
“We take all product inquiries very seriously and our Quality Compliance and R&D teams attempt to replicate circumstances that are reported. We have attempted, but have not been able to replicate the RumbleSeat adapter detaching. Based on consumers’ reports to us, we believe detachments are likely due to a combination of consumer misuse and the RumbleSeat adapters becoming detached when an older child excessively kicks the RumbleSeat from behind.
UPPAbaby is committed to providing consumers with the best product experience and continuously reviews product designs. For 2017, we designed RumbleSeat Adapters with an attachment element that locks, making it simple to attach. There have been no reports of any RumbleSeat adapter detachments with this new design.”
Consumers who own a RumbleSeat (Model number #0252, #0216) manufactured between September 2014 and November 2016, purchased on their own or in combination with a stroller, will be provided with new 2017 RumbleSeat adapters.
Model number and manufactured date is listed on a tag attached to the underside of the RumbleSeat.
Those consumers who registered their RumbleSeats with UPPAbaby will automatically receive 2017 RumbleSeat adapters. If you have this product but did not register it, you can visit the UPPAbaby website for your replacement https://ca.uppababy.com/rumbleseat-adapters/. Alternatively, you may contact UPPAbaby Customer Service directly by email at: firstname.lastname@example.org or by phone toll-free at: 1-844-823-3132 to receive your replacement adapters.
Thank you for your attention to this matter,