Bugaboo is proactively reaching out to all customers with a Bugaboo Cameleon or a Bugaboo Donkey to register for a new and improved carry handle for their stroller body/seat. Bugaboo has learned from customer reports that under certain situations, the white button of the carry handle may pop out when the stroller
body or seat is resting on the ground or is placed on an unstable surface. If the white button pops out, the carry handle may detach on one side.
An external investigation of these customer reports confirms that the safety risk is low, and no injuries have been reported. While the Bugaboo Cameleon and the Bugaboo Donkey continue to comply with all external regulatory and safety standards, they have improved the carry handle design and are making the new handle available at no cost to affected customers.
The Bugaboo Cameleon+ carry handle is available now and delivery to consumers will be approximately 2 weeks from the moment of registration, subject to stock availability.
Bugaboo will follow up with Bugaboo Donkey owners by e-mail once the new carry handle will be shipped to them. As an extra precaution, until customers receive the new and improved carry handle, they should remove their current carry handle from the stroller.
The Bugaboo Cameleon3 (launched September 2012) is equipped with a carry handle that isn’t affected.
The serial numbers of the affected strollers are:
S/N 04011090900001 to S/N 04031101009999
S/N 08011090900001 to S/N 08021100800386
S/N 140100093600531 to S/N 140103123350418
S/N 170101105300001 to S/N 170104130900500
The new carry handle and information on assembly and use can be obtained by registering at www.bugaboo.com/carryhandle, or by contacting Bugaboo customer service (email: email@example.com or phone: 1.800.460.2922)